Typical Tasks
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Dependability
Attention to Detail
Concern for Others
Integrity
Self-Control
Cooperation
What key skills are needed for this job?
Active Listening
Critical Thinking
Management of Personnel Resources
Speaking
Social Perceptiveness
Coordination
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
